Contact
We answer everything that arrives at the address below. There is no phone line and no chat widget — one inbox, read by the people who build ClubCall.
support+golfgps@llabs.top
We aim to reply within one business day.
Who you are contacting
Nexa Labs, LLC
30 North Gould Street, Ste N, Sheridan, WY 82801, United States
What to send where
| If you want to… | Then |
|---|---|
| Ask about a charge, a receipt, or a card statement entry | Contact Paddle, the merchant of record, at paddle.net. Paddle holds the payment record and can act on it immediately. Email us too if you would rather we chased it. |
| Cancel your subscription | Use the management link in the receipt Paddle emailed you, or email us from the address you bought with and we will action it and confirm. |
| Request a refund | See the Refund & Cancellation Policy, then email us or Paddle. We refund your first payment in full if you ask within 30 days of the charge and have not yet unlocked your purchase in the app. |
| Get a copy of your data, correct it, or have it deleted | Email us. This site does not collect your name or email, so include your unlock link or your receipt — otherwise there is nothing to match you to. See the Privacy Notice. |
| Report something broken, or ask how ClubCall works | Email us. Tell us the device and what you were doing. |
What we cannot help with
ClubCall measures distances and does arithmetic on them. The Plays Like number and the club call are estimates, not instructions, and the shot is always yours to play. The handicap figure this site works out from a single round is an estimate too, not an official index. We are not affiliated with any golf course, club or handicapping authority.